LastPass Reviews

This is the most shocking data breach I've seen in ages, pure incompetence, and they've been dishonest about it for six months. I can't wrap my head around why there's just one class action lawsuit happening right now, especially after they’ve compromised the data of 33 million individuals.

I've been a customer for 13 years, so I can't really complain, but I definitely will. They’re pretty useless with their daily login prompts and trust device nonsense. Always nagging to save pointless keyboard entries and whatnot. Honestly, the app isn’t worth keeping anymore, and I’m on the hunt for alternatives. Thanks, LastPass, but I might’ve stuck around if you hadn’t taken such a nosedive in the last couple of years!

I've been using LastPass for several years and it’s been smooth sailing all the way. It's a fantastic concept!

It's really unfortunate that you can't rate this less than 1 star because LastPass truly deserves a big fat zero. As an IT admin, I've had to deal with LastPass for over a year now. We ran into a bunch of bugs with the vault and the extension, and despite reporting every single one, we never got any fixes during our time with the software. Their support is pretty much useless unless it's a super simple issue, and it takes ages for them to respond. The user interface and experience? Let's just say it leaves a lot to be desired—totally unacceptable. To top it all off, there was a huge security breach that hit the platform. Sure, breaches can happen to anyone, but the investigation showed a ton of security flaws in the company—like not fully encrypting the vault and ignoring industry best practices. Their overall handling of incidents and communication was just not up to par. Do yourself a favor and steer clear of this product.

Absolutely the worst experience I've had. I've been on a paid family plan and have been searching high and low for a phone number since it claims to offer phone support. But I can't seem to locate one at all. The interface feels old and cumbersome. Plus, there are major security concerns.

They lock you out of your own account and then provide no options to get it back. This company is trash—stay away from their product! The moment you forget your main password, you're totally screwed...

I made the decision to end my subscription with Lastpass due to their numerous security issues. Despite cancelling, they still managed to charge my card. After some effort, I finally got in touch with someone. The only way to reach them was through their parent company, GoTo.com, since I couldn't find any customer service info for Lastpass. At first, they insisted there was nothing they could do. Eventually, they agreed to process a refund and mentioned it would take about five business days. Here I am, two weeks later, and still no sign of that refund! Honestly, it might just be easier to let it go; I've already spent too much time switching to Bitwarden and updating all my passwords.

If you're looking to have your password manager exposed to everyone and get disrespectful email responses from support, then by all means, give Lastpass a shot.

Overall, the basics are alright, but the syncing between devices leaves a lot to be desired. My family didn't stick with it since they use Apple products. I ended up missing my auto-renewal by a couple of days, and there was no heads-up email to warn me. When I reached out to customer support, they didn’t provide an early release or any refund, which was a letdown. Most subscription services do a better job of notifying you about upcoming renewals and often offer refunds if you miss the date or have valid reasons for not continuing—like Amazon, Mailmerge, Mailchimp, and others. They chose not to do that, which is pretty frustrating. I’m not too clued up on the data breach situation, but it seems like they’re losing customers and are more focused on securing cash than being a customer-friendly business.

The recent security breaches are completely unacceptable and should have never happened. Plus, there's no email available for complaints, which is just ridiculous and demonstrates a total disregard for an easy way for paying customers to get in touch. I'm done with LastPass and will be removing it from all our systems.

I was a paying subscriber once, but I decided to cancel after the data breach that happened six months before I was informed. Now I’m discovering it’s even more serious than what was first said. And still, there’s been zero communication from LastPass. Most decent companies would jump at the chance to provide identity protection or credit monitoring, but not this pathetic excuse for a business.

Seriously, steer clear of this one. They’ve got some shady practices going on. They’re supposed to keep your important info safe, but they’ve totally dropped the ball in so many ways. Just do a quick search for LastPass and you’ll find a ton of nightmare stories. After two decades in tech, this lousy company has wasted more of my time than I can count. I’ve already spent over 10 full days, working 8 hours each, just trying to secure all my accounts that LastPass messed up.

The service does function, but its security is seriously lacking. It markets itself as a super secure option, claiming your data is completely safe with them, but that’s just not the case! How can you trust a platform that promotes total security for managing passwords while letting itself get hacked? They don’t even inform their users until way later! Before you decide to use this app, make sure to check out independent reviews and see what the pros have to say. The app has a pretty low rating, sitting at 3.4 or below on both Google Play and Apple’s App Store. I’ve gone ahead and deleted my account and canceled my subscriptions.

Honestly, this company seems to have zero concern for security, and now they've been hacked once more. I stuck with LastPass for a while, but it’s clear they don’t prioritize safety. They must have tech staff who lack the necessary experience to deal with issues like data breaches. So, I decided to delete my account and move on. As time passes, I reckon LastPass will see a significant drop in new users, so they really ought to bring in more skilled professionals. It’s high time everyone looked for a password manager that actually values security.

This company claims to be all about keeping your passwords safe, but they've been hacked once more. Now I'm dealing with a flood of spam emails and have to go through the hassle of updating countless passwords for all the sites I use. What a ridiculous company!